How to Renew Your Season Tickets
Option 1
Online (Card Only; Full Payment)
| 1. Access gorunners.com/tickets (HERE). Click Log In / Register at the top. Select the appropriate option between 'General Public' and 'CSUB Employees & Students." |
| 2. Log into your account. If you've never logged in before or forgot your password, reset it by clicking on Forgot Password?. Note: You already have an account registered in our system. Do not register a new account. If you are unsure which email we have on file tied into your season ticket account, please contact us. |
| > If Resetting Password: Once you click on Forgot Password?, enter your email address and click Send Password Reset Email. You'll receive an email from no-reply@audienceview.com that will help you reset your password. If you don't see it come through within 1-2 minutes, make sure to check your Junk/Spam folder. |
| 3. Once logged in, click the Renew Now button in the Renewals section. Your renewal will default to the same number of seats you had last season. If you are planning on making adjustments to the number of seats you have or your seating area, please stop the process and contact us directly. |
| 4. Click on the Renew button. This will take you to the CHECKOUT page. |
| 5. The CHECKOUT page will display your seating area in the "Ticket Type" column, as well as your total outstanding balance. Make sure to select your desired "delivery method," which will indicate to us how you'd like to manage your tickets. The final balance will include any delivery method costs. |
| 6. Fill out your card information in the Secure Checkout box to the right^. Click the Pay button to process the charge and complete your renewal. |
| 7. Once processed, you'll receive a confirmation email and be redirected to the Order Complete page, which will display your record locator (order #) and summary. We will follow-up with you directly if necessary. Also, make sure all of your address and contact information is up to date on your profile. |
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| ^ If you have an account credit on file, the CHECKOUT page is where you should see those funds applied. See the FAQ below for more info. |
Option 2
Over the Phone or In-Person (Check, Cash, or Card; Full Payment or Payment Plan)
| 1. If you'd like, you may go through steps 1-5 above in order to gain access to your account and view your renewal details online. You may also reach out to us in order to gather this information, including seat location and total price. |
| 2a. Those wishing to renew by card over the phone, or in person with any payment method, contact us directly at: |
Quinn Giesick: 661.654.GOLD (4653) or qgiesick@csub.edu
Ticket Office: 661.654.BLUE (2583) or tickets@csub.edu |
| 2b. If you wish to renew via check, make it payable to CSUB Athletics and mail it to to the following address: |
CSUB Athletics Department
Attn: Ticket Office
9001 Stockdale Highway, 8 Gym
Bakersfield, CA 93311 |
| 3. Upon receipt of payment, we'll process the renewal internally and follow-up with you to verify we have received it (if necessary). |
**NOTE - If you are unable to make full payment for your renewal at this time and would like to explore payment plan options, check the FAQ below and contact us directly.
Frequently Asked Questions & Reminders
Do I have to pay fees on anything related to season tickets?
The only fees levied are related to the issuance and/or distribution of tickets. If an account holder wishes to receive traditional hard print tickets on box office stock, rather than managing tickets digitally (print-at-home or smartphone), we charge one $5 fee per order. We also charge a $12 fee for mailing season tickets via USPS to cover both the printing fee and postage.
I need a formal invoice in order to submit my renewal, how do I get one?
Let us know what paperwork you need and we'll be able to send you a PDF invoice via email.
What if I need a payment plan?
If you need to split up payments over the course of several months, we may be able to work with you on a payment plan. Contact us directly and we'll discuss the options with you. In general, payment plans have specific dates and amounts scheduled in advance and we keep your card information on file until the scheduled payments are complete.
I have an account credit on file, how do I access it?
If you have an account credit on file from event cancelations or any other reason, we've added those funds to your account as a gift certificate. While the account credit / gift certificate should apply automatically, if need be you can access your gift certificate code in two ways - 1) By logging into your account on gorunners.com/tickets, accessing "Your Orders," and clicking under the gift certificates tab, -OR- 2) By contacting the ticket office directly in order to have a representative give you the code. The code is used at the bottom of the CHECKOUT page (your cart).
What if I know I can't attend all the games....won't it be a waste?
Only if you don't use your benefits. Ticket Flex allows season ticket holders to turn in previously unused tickets (or tickets for future games) to acquire extra tickets to the games they CAN attend! Bring out additional family and friends! Keep in mind any ticket flex tickets are subject to availability and may not always match the type of seat your original tickets were.
Education Day Opt-In
The annual “Education Day” game is excluded from the season ticket due to its unique nature. Instead, you'll have the opportunity to opt in for tickets at a later date. Education Day is usually hosted in November or December and features over 3,000 elementary and middle school children packing the stands.
How can I contribute to CSUB student-athlete scholarships?
For questions or more info, visit this website or contact Gage Fiorentino at 860.707.0359 or gfiorentino@csub.edu.
